Assistant Manager - Fast-Paced Restaurant Ops

Bellstore; Massillon (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Dairy Queen Massillon is seeking a restaurant supervisor to assist the Store Manager in executing all aspects of operations at the Massillon location. You may be assigned specific areas to manage within the restaurant in line with the manager’s business plan.

Responsibilities include overseeing shifts, maintaining Dairy Queen standards for quality, cleanliness, and service speed, and assisting in profit optimization through labor and product cost control.

Qualifications

• 1–3 years of management in a high-volume restaurant.
• High School diploma or equivalent.
• QSR experience strongly preferred.
• Excellent customer service and employee relations skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage entire operation of the restaurant during scheduled shifts.
• Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager.
• Ensure that all PRIDE systems and routines are incorporated into day-to-day operations.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet staffing requirements for each day part as determined by the DQ Grill and Chill Manager.
• Exercise good judgement in decision-making and reporting issues to the DQ Grill and Chill Manager.

Skills

Customer service

Employee relations

Detail oriented

Communication

Education

High School diploma or equivalent

Job description

Dairy Queen Massillon is seeking a restaurant supervisor to assist the Store Manager in executing all aspects of operations at the Massillon location. You may be assigned specific areas to manage within the restaurant in line with the manager’s business plan.

Responsibilities include overseeing shifts, maintaining Dairy Queen standards for quality, cleanliness, and service speed, and assisting in profit optimization through labor and product cost control.