Assistant Manager, Fast-Paced QSR Restaurant

Bellstore; Cambridge (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Dairy Queen in Cambridge, OH is seeking a management-level candidate to assist the Store Manager in running daily restaurant operations and executing the business plan. This role emphasizes maintaining Dairy Queen standards for quality, cleanliness, and service while leading a team across shifts.

The position requires 1–3 years of management in a high-volume restaurant, a high school diploma or equivalent, and strong customer service and staff-relations skills.

Qualifications

• One to three years of management in a high volume restaurant preferred.
• High School diploma or equivalent required.
• Qualified DQ candidates must have excellent customer service and employee relation skills.

Responsibilities

• Manage entire operation of DQ restaurant during scheduled shifts.
• Maintain critical Dairy Queen standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
• Assist in the execution of the restaurant’s business plan as directed by the DQ Grill and Chill Manager.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
• Accurately complete designated duties such as inventory control, ordering of products, cash control. Assist in optimizing profits by controlling product and labor costs.
• Communicate and oversee the execution of product promotions.
• Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
• Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by theDQ Grill and Chill Manager.
• Expected to exercise good judgement in decision-making and reporting issues to the DQ Grill and Chill Manager. Perform other duties and responsibilities as requested by the DQ Grill and Chill Manager.

Skills

Staff management

Customer service

Scheduling

Training

Inventory control

Budgeting

Cash handling

Education

High School diploma or equivalent

Job description

Dairy Queen in Cambridge, OH is seeking a management-level candidate to assist the Store Manager in running daily restaurant operations and executing the business plan. This role emphasizes maintaining Dairy Queen standards for quality, cleanliness, and service while leading a team across shifts.

The position requires 1–3 years of management in a high-volume restaurant, a high school diploma or equivalent, and strong customer service and staff-relations skills.