Assistant Manager: Fast-Growth Café Leader

Pour Decisions; San Jose (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Tips

Promotion path from within

Leadership training

Inclusive culture

Employee discounts

Paid training

Job summary

Pour Decisions Craft in San Jose, CA is hiring an Assistant Manager to run shifts and own staffing, guest experience and store performance. You will partner with the Supervisor to lead a high-energy team, manage inventories, costs, and compliance, and step in as acting Supervisor when needed.

This career-track role offers growth toward Supervisor and General Manager, with training, performance bonuses on store results, tips, and a culture built on community connections and excellent beverages.

Qualifications

• 2+ years in a café, coffee shop, fast casual, or similar high-volume environment.
• 1+ year of supervisory or leadership experience (Shift Lead or equivalent) - required
• Demonstrated ability to manage labor, food cost, or inventory numbers
• Strong hiring, coaching, and conflict-resolution skills
• Excellent communication skills; leads by example on the floor
• Comfortable with POS systems, scheduling tools, and basic spreadsheets/reporting
• Flexible schedule availability including weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 25 lbs
• Must have Food Handler Certificate
• Must have Responsible Beverage Training Certificate

Responsibilities

• Run the store as manager-on-duty: own the floor, the team, and the guest experience start to finish
• Build weekly schedules and manage labor cost targets
• Lead hiring: screen, interview, and make hiring recommendations
• Own training end-to-end: onboarding new Pouristas, certifying skills, and driving ongoing development
• Coach performance day-to-day, including delivering feedback and documenting issues up to and including write-ups
• Own inventory management: ordering, receiving, vendor relations, stock levels, and waste reduction
• Manage food and beverage cost targets; track waste and comps
• Handle cash: safe counts, deposits, and cash-handling compliance
• Resolve escalated customer issues with authority, including comps and recovery decisions within guidelines
• Ensure full compliance with health, safety, and sanitation standards - own the health inspection readiness
• Open and close the store with full keyholder accountability
• Support community events, catering, and local marketing initiatives
• Act as Supervisor whenever the Supervisor is absent

Skills

Leadership

Staff scheduling

Customer service

Communication

Team development

Tools

POS systems

Scheduling tools

Excel/Spreadsheets

Job description

Pour Decisions Craft in San Jose, CA is hiring an Assistant Manager to run shifts and own staffing, guest experience and store performance. You will partner with the Supervisor to lead a high-energy team, manage inventories, costs, and compliance, and step in as acting Supervisor when needed.

This career-track role offers growth toward Supervisor and General Manager, with training, performance bonuses on store results, tips, and a culture built on community connections and excellent beverages.