Assistant Manager

Pour Decisions; San Jose (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Tips

Promotion path from within

Leadership training

Inclusive culture

Employee discounts

Paid training

Job summary

Pour Decisions Craft in San Jose, CA is hiring an Assistant Manager to run shifts and own staffing, guest experience and store performance. You will partner with the Supervisor to lead a high-energy team, manage inventories, costs, and compliance, and step in as acting Supervisor when needed.

This career-track role offers growth toward Supervisor and General Manager, with training, performance bonuses on store results, tips, and a culture built on community connections and excellent beverages.

Qualifications

• 2+ years in a café, coffee shop, fast casual, or similar high-volume environment.
• 1+ year of supervisory or leadership experience (Shift Lead or equivalent) - required
• Demonstrated ability to manage labor, food cost, or inventory numbers
• Strong hiring, coaching, and conflict-resolution skills
• Excellent communication skills; leads by example on the floor
• Comfortable with POS systems, scheduling tools, and basic spreadsheets/reporting
• Flexible schedule availability including weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 25 lbs
• Must have Food Handler Certificate
• Must have Responsible Beverage Training Certificate

Responsibilities

• Run the store as manager-on-duty: own the floor, the team, and the guest experience start to finish
• Build weekly schedules and manage labor cost targets
• Lead hiring: screen, interview, and make hiring recommendations
• Own training end-to-end: onboarding new Pouristas, certifying skills, and driving ongoing development
• Coach performance day-to-day, including delivering feedback and documenting issues up to and including write-ups
• Own inventory management: ordering, receiving, vendor relations, stock levels, and waste reduction
• Manage food and beverage cost targets; track waste and comps
• Handle cash: safe counts, deposits, and cash-handling compliance
• Resolve escalated customer issues with authority, including comps and recovery decisions within guidelines
• Ensure full compliance with health, safety, and sanitation standards - own the health inspection readiness
• Open and close the store with full keyholder accountability
• Support community events, catering, and local marketing initiatives
• Act as Supervisor whenever the Supervisor is absent

Skills

Leadership

Staff scheduling

Customer service

Communication

Team development

Tools

POS systems

Scheduling tools

Excel/Spreadsheets

Job description

About Us

Pour Decisions Craft is a fast-growing craft coffee and craft beer concept - 5 locations in 3 years and still expanding. We're known for exceptional beverages, bold flavors, and a community-first culture. We're hiring Assistant Managers now because our growth has outpaced our leadership bench, and we need strong operators ready to run stores like owners.

Position Summary

The Assistant Manager reports directly to the Supervisor. You partner with the Supervisor on everything it takes to run a profitable, high-energy café: people, product, and numbers. You own shifts end-to-end, make real decisions on staffing and the guest experience, and step in as acting Supervisor whenever the Supervisor is out. This is a career-track role - our Assistant Managers are our future Supervisors and General Managers.

Responsibilities

• Run the store as manager-on-duty: own the floor, the team, and the guest experience start to finish
• Build weekly schedules and manage labor cost targets
• Lead hiring: screen, interview, and make hiring recommendations
• Own training end-to-end: onboarding new Pouristas, certifying skills, and driving ongoing development
• Coach performance day-to-day, including delivering feedback and documenting issues up to and including write-ups
• Own inventory management: ordering, receiving, vendor relations, stock levels, and waste reduction
• Manage food and beverage cost targets; track waste and comps
• Handle cash: safe counts, deposits, and cash-handling compliance
• Resolve escalated customer issues with authority, including comps and recovery decisions within guidelines
• Ensure full compliance with health, safety, and sanitation standards - own the health inspection readiness
• Open and close the store with full keyholder accountability
• Support community events, catering, and local marketing initiatives
• Act as Supervisor whenever the Supervisor is absent

Qualifications

• 2+ years in a café, coffee shop, fast casual, or similar high-volume environment
• 1+ year of supervisory or leadership experience (Shift Lead or equivalent) - required
• Demonstrated ability to manage labor, food cost, or inventory numbers
• Strong hiring, coaching, and conflict-resolution skills
• Excellent communication skills; leads by example on the floor
• Comfortable with POS systems, scheduling tools, and basic spreadsheets/reporting
• Flexible schedule availability including weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 25 lbs
• Must have Food Handler Certificate
• Must have Responsible Beverage Training Certificate

What We Offer

• Competitive pay, plus monthly performance bonuses tied to store results
• Tips
• Clear promotion path to Supervisor and beyond - we promote from within
• Leadership development and training investment
• Positive, inclusive, high-energy work culture
• Employee discounts on craft coffee, food, and merch
• Paid training

Welcome to Pour Decisions Craft, your ultimate destination for craft coffee and craft beer in the heart of the Bay Area. Born and raised in San Jose, Pour Decisions Craft is a true labor of love, fueled by our passion for exceptional beverages and our deep-rooted connection to the community we call home. At Pour Decisions Craft, we celebrate diversity in every sip.
Our ownership team comprises individuals from different cultural backgrounds, including American, Vietnamese and Mexican heritage. This rich tapestry of influences allows us to infuse our offerings with a unique blend of flavors, creating a one-of-a-kind experience for our valued customers. Pour Decisions Craft believes in fostering a sense of community, where friends and strangers alike can come together, share stories, and create lasting memories.
We can't wait to work with you and create an unforgettable experience for guests that will keep them coming back for more.