Assistant Manager, Fashion Retail & Customer Experience

F J Crew Building Contractors Ltd; Moosic (Lackawanna County); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Up to 60% product discount

Discounts on entertainment, travel, F&

Fitness and mobile tech discounts

401(k) plan with company matching

Medical and prescription coverage

Paid time off (PTO) with holidays

Job summary

J.Crew Group in the United States seeks an Assistant Manager to drive profitability through strong customer connections, brand loyalty, and community engagement. You will coach the sales team and support the leadership team to adapt strategies for business success and ensure smooth operations.

You’ll help with recruiting and training, manage multiple responsibilities across divisions, and ensure exceptional customer service while meeting store goals.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Problem-solving

Job description

J.Crew Group in the United States seeks an Assistant Manager to drive profitability through strong customer connections, brand loyalty, and community engagement. You will coach the sales team and support the leadership team to adapt strategies for business success and ensure smooth operations.

You’ll help with recruiting and training, manage multiple responsibilities across divisions, and ensure exceptional customer service while meeting store goals.