Assistant Manager, Fashion Retail & Customer Experience

Madewell; Marlton (NJ); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Flexible days and hours

Amazing merchandise discounts

Medical, dental, vision, life, pet, ID

Commuter benefit

Time Away – PTO & holidays

401(k) with company match

Job summary

Madewell is seeking an Assistant Manager to join our Marlton, NJ store. You will lead a team, coach sales staff, and foster genuine connections with customers to drive loyalty and sales. You’ll partner with the leadership team to adjust strategies and step in on tasks as needed.

You’ll be responsible for executing local events, maintaining store standards, and modeling our brand values. The role requires strong communication, fashion sense, and availability nights, weekends, and holidays.

Qualifications

• Love our brand, customers and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Have 2 or more years of experience with similar scope, specialty retail preferred.
• Communicate effectively and confidently.
• Availability nights, weekends and holidays.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Madewell is seeking an Assistant Manager to join our Marlton, NJ store. You will lead a team, coach sales staff, and foster genuine connections with customers to drive loyalty and sales. You’ll partner with the leadership team to adjust strategies and step in on tasks as needed.

You’ll be responsible for executing local events, maintaining store standards, and modeling our brand values. The role requires strong communication, fashion sense, and availability nights, weekends, and holidays.