Assistant Executive Housekeeper - Mandalay Bay

MGM Resorts; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, F&B, retail & entertainment-dis

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional and personal development

Job summary

MGM Resorts International in Las Vegas seeks an Assistant Executive Housekeeper to lead a dynamic housekeeping team across the Mandalay Bay property. You will drive standards, coach staff, and ensure seamless guest experiences from check-in to checkout.

The role emphasizes leadership, attention to detail, and the ability to navigate a fast-paced, entertainment-driven environment while maintaining top-tier cleanliness and guest satisfaction.

Qualifications

• 2+ years of housekeeping supervisory experience.
• Experience with or in a union environment is preferred.
• Must be 21 years of age or older.

Responsibilities

• Oversee daily housekeeping operations in line with department goals.
• Ensure guest room cleanliness and sanitation standards are met.
• Manage HR responsibilities for Housekeeping (training, coaching, staffing).
• Mentor Floor Managers and handle escalations in the Manager's absence.

Skills

Leadership

Team management

Guest service

Attention to detail

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Assistant Executive Housekeeper at Mandalay Bay, you'll lead and inspire a hardworking team to uphold the highest standards of cleanliness and presentation throughout the property. Your leadership, attention for detail, and ability to thrive in a dynamic environment will help ensure every guest enjoys a seamless and memorable stay from the moment they arrive. This is your opportunity to make a lasting impact one perfectly prepared room at a time.

THE DAY-TO-DAY:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company's established guidelines/standards
• Manages Human Resources responsibilities for Housekeeping
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
• Assumes full responsibilities of the Executive Housekeeper in his/her absence
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
• Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary

THE IDEAL CANDIDATE:

• 2+ years of prior relevant experience in housekeeping required
• 2+ years of prior relevant supervisory experience is preferred
• Experience working within or managing employees using a collective bargaining agreement is preferred
• Must be 21 years of age or older required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community