Assistant Manager - Customer Experience Leader (Car Wash)

Waves Express Car Wash; Simpsonville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly Bonus Program

Wash Club Bonus Program

Healthcare Stipend

Free Car Washes

Paid Vacation & Sick Time Off

Job summary

Waves Express Car Wash seeks an energetic Assistant Manager to lead front-line teams and enhance the customer experience. You will supervise staff across shifts, handle daily operations, and drive performance through service quality and sales initiatives.

Responsibilities include managing inventory, maintenance, and equipment, while ensuring adherence to company policies. The role offers a bonus program and benefits with opportunities for growth within the organization.

Qualifications

• Previous car wash management experience is required.
• Ability to lead front-line staff and maintain service quality.
• Comfort with sales initiatives like memberships and add-ons.

Responsibilities

• Manage all team members reporting to Assistant Manager and Site Manager.
• Provide exceptional customer service and resolve issues.
• Oversee inventory, cleanliness, maintenance, and repairs.
• Drive business development and location growth.
• Open/close car wash operations and manage safety protocols.
• Operate the cash register and POS software accurately.
• Promote and sell Wash Club Memberships.

Skills

Customer service

Team leadership

Cash handling

Sales skills

Tools

POS software

Job description

Waves Express Car Wash seeks an energetic Assistant Manager to lead front-line teams and enhance the customer experience. You will supervise staff across shifts, handle daily operations, and drive performance through service quality and sales initiatives.

Responsibilities include managing inventory, maintenance, and equipment, while ensuring adherence to company policies. The role offers a bonus program and benefits with opportunities for growth within the organization.