Assistant Manager - Coffeehouse Ops & Team Leader

ZenApply Software; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Beans & Brews Coffee House is seeking a full-time Assistant Manager to support daily operations, staff leadership, and community outreach. You will balance guest service on the floor with behind-the-scenes tasks and help uphold store standards.

The ideal candidate has retail or customer service experience, strong communication and problem-solving skills, and a proactive attitude to help grow leadership, operational excellence, and community engagement in a fast-paced environment.

Qualifications

• Experience in retail or customer service required.
• Strong communication, organization, and problem-solving skills.
• Fluent English due to guest-facing role.

Responsibilities

• Manage cash handling, deposits, and prioritization of daily tasks
• Serve as a professional and positive representative of Beans & Brews Coffee House at all times
• Support upper management with training, implementation, and reinforcement of Beans & Brews policies and procedures
• Proactively identify operational, staffing, or guest-service challenges and help implement solutions before issues escalates
• Help maintain high team morale by encouraging, supporting, and positively engaging with staff
• Assist with additional tasks and projects delegated by upper management to support overall business needs
• Contribute ideas and assist with planning community events and in-store promotions
• Have a positive, friendly, and confident personality
• Effectively manage people, communicate well, and resolve guest and employee questions, concerns, and disagreements

Skills

Customer service

Leadership

Communication

Organization

Problem-solving

Education

High School Diploma or equivalent

Job description

Beans & Brews Coffee House is seeking a full-time Assistant Manager to support daily operations, staff leadership, and community outreach. You will balance guest service on the floor with behind-the-scenes tasks and help uphold store standards.

The ideal candidate has retail or customer service experience, strong communication and problem-solving skills, and a proactive attitude to help grow leadership, operational excellence, and community engagement in a fast-paced environment.