Assistant Manager — Lead Team & Ops at Coffee Shop

Zenapply; South Jordan (UT); On-site; USD 42,000 - 52,000; Full time

Job summary

Beans & Brews Coffee House is seeking a full-time Assistant Manager to lead daily operations and staff, while supporting management behind the scenes. This role focuses on guest service, team development, and community involvement in a fast-paced coffeehouse setting.

The position requires proactive leadership, strong people skills, and the ability to balance customer experience with business needs. Prior retail or cafe leadership is preferred, with opportunities to grow within a small team.

Qualifications

• High School Diploma or equivalent required.
• Fluent English skills required due to guest-facing nature of the position.
• Prior retail or customer service experience required; leadership experience strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to take initiative, manage multiple responsibilities, and support guests, staff, and management.

Responsibilities

• Manage cash handling, deposits, and prioritization of daily tasks.
• Serve as a professional and positive representative of Beans & Brews Coffee House at all times.
• Support upper management with training, implementation, and reinforcement of Beans & Brews policies and procedures.
• Proactively identify operational, staffing, or guest-service challenges and help implement solutions.
• Help maintain high team morale by encouraging, supporting, and engaging with staff.
• Assist with tasks and projects delegated by upper management to support business needs.
• Contribute ideas and assist with planning community events and in-store promotions.
• Represent the business in a positive, confident manner and resolve guest and employee questions.

Skills

Customer service

Leadership

Communication

Problem-solving

Initiative

Staff training

Education

High School Diploma

Job description

Beans & Brews Coffee House is seeking a full-time Assistant Manager to lead daily operations and staff, while supporting management behind the scenes. This role focuses on guest service, team development, and community involvement in a fast-paced coffeehouse setting.

The position requires proactive leadership, strong people skills, and the ability to balance customer experience with business needs. Prior retail or cafe leadership is preferred, with opportunities to grow within a small team.