Assistant Manager — Coffee Shop Leader & Guest Experience

Ziggi’s Coffee, LLC; Omaha (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Ziggi’s Coffee, LLC in Omaha seeks an Assistant Manager to drive daily operations, coach the team, and uphold a high standard of guest experience. You will collaborate closely with the General Manager to model accountability, teamwork, and exceptional service while maintaining store culture and brand values.

The role emphasizes hands-on leadership, staff development, and reliable decision-making on shift, ensuring a safe, inclusive environment and smooth operations even during busy periods.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership

Operations management

Team training

Communication

Initiative

Job description

Ziggi’s Coffee, LLC in Omaha seeks an Assistant Manager to drive daily operations, coach the team, and uphold a high standard of guest experience. You will collaborate closely with the General Manager to model accountability, teamwork, and exceptional service while maintaining store culture and brand values.

The role emphasizes hands-on leadership, staff development, and reliable decision-making on shift, ensuring a safe, inclusive environment and smooth operations even during busy periods.