Assistant Manager- Burger King

Onvo; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the retail industry is seeking an Assistant Manager for Burger King. This role focuses on exceptional customer service, team development, and operational excellence. The Assistant Manager will support the General Manager in daily operations, ensuring a safe and efficient environment while driving sales and maintaining high service standards.

Qualifications

• Mid-Senior level position requiring strong customer service and leadership skills.

Responsibilities

• Ensures a pleasant shopping experience and high service standards.
• Maintains inventory and ensures compliance with health and safety standards.
• Assists in hiring and training staff.

Skills

Customer Service

Teamwork

Sales Generation

Job description

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Job Summary

Assistant Manager (AM), Restaurants is responsible for providing exceptional service to our customers with an entrepreneurial, sales-driven spirit for the company. A key priority includes assisting the GM in the daily operation of the restaurant. Under the direction of the GM, this position will also be responsible for maintaining inventories, cash control, restaurant appearance, and completing daily paperwork. Candidates should be able to strategically recruit, train, and develop a productive store team whose primary focus is promoting our brand while offering exceptional customer service. The AM should inspire and encourage teamwork towards successfully achieving sales goals, upholding daily operations, and most importantly, creating a fun and energized environment!

Key Responsibilities

1. Customer Service: Ensures a pleasant shopping experience for all customers, responds to complaints, and solicits feedback. Coaches team to maintain high service standards.
2. Clean, Safe and Secure: Maintains a facility that is inspection-ready, complies with health and safety standards, and follows safety protocols.
3. Food Safety and Planning: Enforces sanitary practices, ensures compliance with laws, and maintains high-quality food preparation and service.
4. Hiring and Training: Assists in hiring and ensures staff is well-trained to meet standards.
5. Inventory Control: Maintains inventories, reports variances, and ensures storage areas are organized and labeled.
6. Sales Generation: Supports sales goals through setting targets, contests, promotions, and marketing activities.
7. Labor Controls: Assists with scheduling and daily assignments based on sales.
8. Cash Controls: Ensures proper cash handling, credit processing, and reports shortages.
9. Operations: Ensures compliance with brand standards, maintains a safe environment, and provides excellent customer service. Analyzes results and trends for improvement.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

The list of requirements, duties, and responsibilities is illustrative and not exhaustive. Management reserves the right to revise the job description and assign additional tasks as needed.