Assistant Manager: Base Area Ops - Hourly

Vail Resorts; Paoli (IN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, gear, &

401(k) Retirement Plan

Employee Assistance Program

Training & professional development

Referral Program

Job summary

Vail Resorts in Paoli, IN is seeking an experienced operations leader for Winter Seasonal 2026/2027 to oversee multiple departments across Rental, Retail, and PSS. You will lead the Resort Operations team, deploy resources, and ensure top-notch guest service and safety.

The role requires 5+ years of leadership in hospitality or resort ops, with 3–5 years leading teams and driving performance. Full-time seasonal hours and opportunities for development are available.

Qualifications

• Minimum 5 years of operational leadership experience in hospitality or resort ops.
• 3–5 years of experience leading teams and developing leaders.
• Experience overseeing multiple departments and balancing priorities.
• Ability to manage staffing resources and real-time decisions.
• Strong understanding of PSS, rentals, retail, and guest service delivery.
• Proven track record recruiting, training, and developing staff.

Responsibilities

• Oversee daily operations across Rental, Retail, Uniforms, PSS, and related services.
• Lead the Resort Operations team and deploy resources to meet demand.
• Monitor guest flow and adjust staffing for efficiency and service.
• Coach and develop supervisors and frontline employees.
• Support hiring, onboarding, training, and performance management.
• Maintain a safe, compliant, productive work environment.
• Manage inventory, budgets, and operational performance.
• Collaborate with leadership to improve guest satisfaction and financial results.
• Identify opportunities for cost efficiencies and process improvements.
• Support events, groups, and special initiatives as needed.

Skills

Operational leadership

Staffing & scheduling

Guest service

Budgeting & cost control

Communication

Education

High School Diploma

Bachelor’s degree preferred

Tools

MS Office suite

Excel

Word

PowerPoint

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Location: Paoli, IN, US

Shift Type: Winter Seasonal 2026/2027

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Oversee daily operations across Rental, Retail, Uniforms, Product Sales & Services (PSS), and support Food & Beverage operations.
• Lead the Resort Operations team and strategically deploy resources throughout the resort based on guest demand, staffing needs, and operational priorities.
• Monitor resort-wide guest flow and operational performance, adjusting staffing throughout the day to ensure efficient operations and exceptional service.
• Train, coach, mentor, and develop supervisors and frontline employees to drive performance, engagement, and professional growth.
• Support department leaders in hiring, onboarding, training, scheduling, performance management, and succession planning.
• Create and maintain a safe, inclusive, and productive work environment while ensuring compliance with company policies, procedures, and safety standards.
• Oversee inventory control, uniform distribution, and operational asset management.
• Ensure operational areas remain clean, organized, well-stocked, and aligned with brand standards.
• Collaborate with resort leadership to improve guest satisfaction, employee engagement, operational excellence, and financial performance.
• Monitor labor and operating expenses while identifying opportunities for continuous improvement and cost efficiencies.
• Build and sustain a high-performing culture focused on accountability, leadership development, and guest service excellence.
• Support resort-wide initiatives, special events, and group programs.
• Provide frontline operational support as needed and perform additional duties to support the overall success of the resort.

Education

• High School Diploma or equivalent required.
• Bachelor's degree preferred or equivalent professional experience.

Job Requirements

• Minimum 5 years of operational leadership experience in hospitality, recreation, retail, guest services, ski resort operations, or a related field.
• 3-5 years of experience leading teams, developing leaders, and driving operational performance.
• Experience overseeing multiple departments while balancing resort-wide priorities and business objectives.
• Demonstrated ability to manage staffing resources and make real-time operational decisions based on guest demand and business needs.
• Strong understanding of Product Sales & Services (PSS), rental operations, retail operations, and guest service delivery.
• Proven experience recruiting, hiring, training, coaching, and developing employees and leaders.
• Ability to build high-performing teams and foster a culture of accountability and continuous improvement.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Experience managing labor, inventory, budgets, and operational performance.
• Proven ability to lead change and implement operational improvements across multiple functions.
• Strong communication and relationship-building skills with the ability to collaborate across departments.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak operating periods.
• Ability to analyze business trends, forecast operational needs, and effectively manage labor and inventory.
• Proven success leading change and implementing operational improvements across multiple functions.
• Strong problem-solving, decision-making, and organizational skills with the ability to adapt in a fast-paced environment.
• Ability to establish a strategic vision and execute plans that deliver measurable results.
• Professional communication skills with the ability to influence, collaborate, and build relationships across all levels of the organization.
• Strong guest-service mindset with a commitment to delivering exceptional experiences.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Experience managing budgets, controlling expenses, and supporting financial performance goals.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak operating periods.

The expected pay range is$25.00-$28.60. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.