Assistant Manager, Affordable Housing & Resident Services

VOA Colorado; Fort Collins (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid holidays/Paid time off

Tuition assistance

Pension and 403b

Health, dental, vision

Life insurance

Employee assistance/work life balance

Public loan forgiveness

Employee discount

Pet insurance

Job summary

VOA Colorado is seeking a resident services administrator to manage applications, certifications and occupancy records across two properties in the Fort Collins area. You will process leases, collect rents, maintain files, and collaborate with Service Coordinators to improve resident quality of life while handling inquiries with professionalism.

The role requires a high school diploma, one year of admin experience and one year of apartment management; COS, LIHTC and Fair Housing training within

Qualifications

• High school diploma or equivalent
• One year administrative/clerical experience
• One year apartment management experience
• Basic math aptitude
• Knowledge of computers (databases/spreadsheets)
• Ability to communicate effectively with residents and staff
• Good organizational and multitasking skills

Responsibilities

• Process applications, certifications, recertifications and interim certifications by interviewing applicants, verifying information, calculating income/assets/expenses and entering data.
• Execute applicant lease documents in accordance with VOA policy and procedure.
• Collect and post resident rents and utilities, issue delinquency notices and reconcile ledgers.
• Maintain applicant waitlists and resident files in compliance with program regulations and assist with annual audits.
• Enter coded invoices into property management software.
• Monitor the property and resolve minor issues; escalate major issues to Property Manager.
• Collaborate with Service Coordinators to enhance resident quality of life.
• Complete COS Certification, LIHTC and Fair Housing training within 1 year of employment.
• Demonstrate predictable attendance and perform other duties as assigned.

Job description

VOA Colorado is seeking a resident services administrator to manage applications, certifications and occupancy records across two properties in the Fort Collins area. You will process leases, collect rents, maintain files, and collaborate with Service Coordinators to improve resident quality of life while handling inquiries with professionalism.

The role requires a high school diploma, one year of admin experience and one year of apartment management; COS, LIHTC and Fair Housing training within