Assistant Manager Affordable Housing- Sanctuary and Cadence

VOA Colorado; Fort Collins (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid holidays/Paid time off

Tuition assistance

Pension and 403b

Health, dental, vision

Life insurance

Employee assistance/work life balance

Public loan forgiveness

Employee discount

Pet insurance

Job summary

VOA Colorado is seeking a resident services administrator to manage applications, certifications and occupancy records across two properties in the Fort Collins area. You will process leases, collect rents, maintain files, and collaborate with Service Coordinators to improve resident quality of life while handling inquiries with professionalism.

The role requires a high school diploma, one year of admin experience and one year of apartment management; COS, LIHTC and Fair Housing training within

Qualifications

• High school diploma or equivalent
• One year administrative/clerical experience
• One year apartment management experience
• Basic math aptitude
• Knowledge of computers (databases/spreadsheets)
• Ability to communicate effectively with residents and staff
• Good organizational and multitasking skills

Responsibilities

• Process applications, certifications, recertifications and interim certifications by interviewing applicants, verifying information, calculating income/assets/expenses and entering data.
• Execute applicant lease documents in accordance with VOA policy and procedure.
• Collect and post resident rents and utilities, issue delinquency notices and reconcile ledgers.
• Maintain applicant waitlists and resident files in compliance with program regulations and assist with annual audits.
• Enter coded invoices into property management software.
• Monitor the property and resolve minor issues; escalate major issues to Property Manager.
• Collaborate with Service Coordinators to enhance resident quality of life.
• Complete COS Certification, LIHTC and Fair Housing training within 1 year of employment.
• Demonstrate predictable attendance and perform other duties as assigned.

Job description

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

JOB SUMMARY

Responsible for the timely and accurate completion of the application, certification and recertification processes;

Assisting the property manager by addressing the daily needs and issues of residents; and responsible for

Property operations in absence of the Property Manager, including problem-solving and making sound decisions.

JOB DUTIES

• Process applications, certifications, re-certifications and interim certifications by conducting applicant/resident interviews, obtaining 3rd verifications as necessary, calculating income/assets/medical expenses and entering data into the property management software.
• Execute applicant lease documents in accordance with Volunteers of America policy and procedure.
• Collection and posting of resident rents and utilities, deliver rent delinquency notices and review of resident ledgers to reconcile accounts.
• Maintains applicant waitlist and resident files in accordance with program regulations., conducts semi-annual waitlist updates., and compiles program required documents for annual financial audit.
• Enter coded invoices into property management software.
• Monitoring the property and resolve minor issues and elevate more serious issues in the absence of the Property Manager
• Collaborates with Service Coordinators to enhance resident quality of life.
• Mandatory COS Certification, LIHTC and Fair Housing training required to be obtained through outside agencies as designated by VOA Colorado within 1 year of employment.
• Predictable, consistent attendance.
• Performs all other duties as assigned.

Requirements

• High school diploma or its equivalent and one-year administrative/clerical office experience.
• One year of apartment management experience.
• Basic math aptitude
• Knowledge of computer operations to include databases and spreadsheets.
• Demonstrated ability to communicate effectively and maintain good relations with residents and employees.
• Good organization skills and the ability to multi-task.
• Knowledge of Fair Housing Laws, state landlord/tenant rights and obligation.

Position Type

• Full time---this position will split their time between two properties in the portfolio (Sanctuary and Cadence)

Pay Rate

$22/hourly

Benefit eligibility is based on job type/status

• Paid Holidays/Paid Time Off
• Volunteer/Wellness Day
• Tuition Assistance
• Pension and 403b Retirement Plan
• Health, Dental, Vision, Pet Insurance
• Life Insurance (Including Accidental Death & Dismemberment)
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS ARE STRONGLY ENCOURAGED TO APPLY

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.