Assistant Manager(05512) - 4502 N Roxboro St.

Domino's; Durham (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's in Durham, NC seeks a shift lead to guide delivery drivers and CSRs, ensuring orders are fast and accurate. You will manage staffing, support opening and closing procedures, and resolve customer issues to keep guests returning.

Responsibilities include overseeing routing, vehicle inspections, cash handling, and promoting our menu specials while maintaining grooming and appearance standards. Prior experience in fast paced retail or food service is a plus.

Qualifications

• Pass background check and reliable transportation.
• Schedule with open flexibility.
• Willingness to learn cross training on opening/closing procedures.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Maintain staffing levels to mirror business needs throughout the day.
• Open or close shifts with proper setup, deposits, and inventory checks.
• Provide quality customer service and resolve complaints to encourage repeat business.
• Manage delivery routing and ensure vehicles pass inspection.
• Promote pizza products and promotions; uphold grooming and appearance standards.

Skills

Team Leadership

Customer Service

Dispute Resolution

Cash Handling

Routing / Logistics

Communication

POS / Order Entry

Time Management

Attention to Detail

Grooming / Appearance

Job description

Building leaders on integrity, training, team work and having fun.

Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications

• Pass background check, reliable transportation, schdule with open flexibility

Additional Information

All your information will be kept confidential according to EEO guidelines.