General Manager(05512) - 4502 N Roxboro St.

Domino; Durham (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Store General Manager in Durham, NC to lead a team of delivery drivers and customer service representatives, ensuring timely, accurate order fulfillment and nightly financial closes.

The GM will oversee opening/closing procedures, inventory control, and staff scheduling while maintaining Domino’s standards and promoting products. The role emphasizes strong leadership, customer service, and operational excellence to drive store performance and ensure a positive

Qualifications

• Pass Background check
• At least 1 year of GM restaurant experience
• Ability to read and understand P&L ledger

Responsibilities

• Lead delivery drivers and CSRs to ensure orders are expedited quickly and accurately
• Manage nightly deposits and inventory counts
• Ensure store opens on time and is ready to receive orders
• Oversee overall store operations and staffing levels
• Coordinate with managers on operations and routing of deliveries
• Promote products, specials, and promotions
• Ensure vehicle inspections and grooming standards are maintained
• Provide quality customer service to internal and external customers

Skills

Team leadership

Customer service

Communication

P&L understanding

Scheduling

Inventory management

Tools

POS system

Order entry system

Job description

• Full-time
• Job Category Org: Store General Manager

Company Description

We focus on our people, training, fun atmosphere and teamwork

Job Description

GM Job Description
- Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
- When closing, responsible for end of the night bank deposits
- When closing, responsible for doing a nightly product inventory count
- When opening, ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Domino’s Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Ability to read and understand P&L ledger
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications

Pass Background check, at least 1 year of prior GM resturant experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

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