Assistant Manager(05503) - 1209 W Main St.

Domino's; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Domino's is seeking an Assistant Manager for their store located at 1209 W Main St, Durham, North Carolina. This full-time role involves leading a team of delivery drivers and customer service representatives to ensure orders are fulfilled quickly and accurately.

The ideal candidate will have strong leadership skills and a commitment to customer service, managing staffing levels, conducting nightly bank deposits, and inventory counts. Your ability to foster teamwork and handle disputes will be essential in maintaining Domino's high standards.

Qualifications

• Experience in a management or supervisory role.
• Strong communication skills, both verbal and written.
• Ability to effectively manage a team in a fast-paced environment.

Responsibilities

• Lead a team of delivery drivers and customer service representatives.
• Maintain staffing levels based on business needs.
• Handle nightly bank deposits and product inventory counts.
• Ensure the store is ready for operations at opening.
• Provide quality customer service and promote products.

Skills

Leadership

Customer service

Conflict resolution

Teamwork

Job description

Assistant Manager(05503) - 1209 W Main St.

Full-time – Job Category Org: Store Assistant Manager

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross‑training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.

All your information will be kept confidential according to EEO guidelines.