Assistant Manager(05533) - 1272 Independence Dr.

Domino's; Rocky Mount (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Domino's in Rocky Mount, NC is seeking an Assistant Manager to oversee the store operations and lead a dynamic team. This full-time role involves managing delivery drivers, fostering teamwork, and ensuring customer satisfaction.

The ideal candidate will have experience in leadership and a strong commitment to maintaining Domino's standards. Responsibilities include managing staffing levels, conducting inventory counts, and providing exceptional customer service.

Qualifications

• Experience in a leadership role, preferably in retail or food service.
• Strong understanding of customer service principles.
• Ability to manage a team effectively and foster teamwork.

Responsibilities

• Lead a team of delivery drivers and CSR’s to ensure quick and correct order expeditions.
• Maintain appropriate staffing levels based on business needs.
• Responsible for nightly bank deposits when closing.

Skills

Team leadership

Customer service

Dispute resolution

Time management

Communication

Job description

Assistant Manager(05533) - 1272 Independence Dr.

Full-time

Job Category Org: Store Assistant Manager

Responsibilities

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• When closing, responsible for end of night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operating pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.