Assistant Manager(04461) - 1201 Cole Mill Rd.

Domino; Durham (NC); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Domino's Pizza in Durham, NC is seeking an Assistant Manager (04461) to lead a team of delivery drivers and customer service representatives, ensuring orders are expedited quickly and correctly.

You will manage staffing, handle end-of-day deposits, maintain inventory, and oversee opening/closing procedures. This full-time role requires delivering excellent service, promoting specials, and upholding Domino's standards of grooming, uniforms, and on-time deliveries.

Qualifications

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Close shift duties include end-of-night bank deposits.
• Nightly inventory count and proper store setup for opening.
• Provide quality customer service to internal and external customers over the phone and in person.
• Ability to operate a computer-based order entry system.

Responsabilités

• Lead a team of delivery drivers and CSR staff to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Oversee end-of-night deposits and nightly product inventory.
• Ensure store is set up properly at opening to receive orders on time.
• Promote Dominos products, specials, and promotions.
• Provide quality customer service to internal and external customers.
• Speak and write clearly using a computer-based order entry system.
• Routing deliveries to maximize service while upholding Dominos standards.
• Uphold Dominos grooming, uniform, and appearance.

Connaissances

Team leadership

Staffing management

Customer service

Cash handling

Inventory control

Opening/Closing procedures

Conflict resolution

Communication

Description du poste

Assistant Manager(04461) - 1201 Cole Mill Rd.

• Full-time
• Job Category Org: Store Assistant Manager

AM Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.

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