Assistant Manager

Little Caesars | PFLC, LLC; Toccoa (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability. The role involves supervising team Members, ensuring quality and service standards, and executing brand excellence during each shift.

You will lead tasks, manage line operations, handle cash procedures, and support opening/closing duties while maintaining food safety and promotions knowledge.

Qualifications

• Supervise other Colleagues and provide adult supervision to Colleagues under 18 on shift.
• Motivate, direct and coach Colleagues to perform tasks per Little Caesars procedures.

Responsibilities

• Serve customers with correct, complete orders within service time goals.
• Lead team members on shifts and assign tasks (cleaning, line duties, opening/closing duties).
• Use huddle board to position the team and communicate priorities.
• Ensure adherence to personnel policies, labor laws and safety procedures.
• Maintain security procedures and cash handling on shift.
• Promote sales through in-store promotions and suggestive selling.
• Ensure food safety requirements are executed and manage line operations.
• Count drawers and follow daily cash handling procedures.
• Complete required e-learning and training.

Skills

Guest service

Team leadership

Sales/promotions

Opening/closing duties

Cash handling

Food safety

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.