Assistant Manager

Little Caesars | PFLC, LLC; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Little Caesars | PFLC, LLC is seeking an Assistant Manager to oversee shift operations, guest experience, and sales performance, ensuring brand excellence during each shift.

You will supervise restaurant colleagues, train team members, and drive customer satisfaction and profitability in a fast-paced store environment in South Carolina.

Qualifications

• Leadership experience supervising restaurant staff.
• Knowledge of food safety and cash handling procedures.
• Ability to train, coach and provide feedback to team members.

Responsibilities

• Supervise shifts, assign tasks, and monitor performance of restaurant colleagues.
• Ensure accurate, timely order fulfilment and guest satisfaction.
• Promote sales through suggestive selling and in-store promotions.
• Maintain product quality and uphold brand standards.
• Follow safety procedures and manage cash, drawers, and daily close.
• Resolve guest complaints and ensure a positive guest experience.

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.