Assistant Manager

Little Caesars | PFLC, LLC; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Little Caesars in Michigan is seeking an Assistant Manager to oversee shift operations, guest experience, and profitability. You will supervise a team on duty, ensure fast, accurate service, and uphold food safety and brand standards.

You will train colleagues, delegate tasks, handle customer issues, and support cash handling and loss prevention. The role requires leadership on the floor and a commitment to quick, friendly service during peak hours.

Qualifications

• Experience supervising staff on shift and ensuring customer service standards.
• Knowledge of food safety standards and brand procedures.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee shift operations and guest experience to ensure satisfaction and profitability.
• Supervise restaurant team, assign tasks, and provide feedback and training.
• Promote sales through suggestive selling and knowledge of promotions.
• Ensure all safety and cash-handling procedures are followed.
• Lead opening/closing duties and manage line organization.

Skills

Guest Service

Team Leadership

Food Safety

Cash Handling

Communication

Education

High School Diploma

Tools

POS System

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.