Assistant Manager

Hand & Stone Massage and Facial Spa; Stroudsburg (Monroe County); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Training & development

Wellness resources

Employee discounts

Job summary

Hand & Stone Massage and Facial Spa in Stroudsburg, PA is seeking a sales-focused Assistant Spa Manager to help run daily spa operations, greet guests, oversee front desk, and train sales associates to drive client conversions.

You will work with spa managers to foster a client- and team-centered culture, coach a high-performing sales team, educate members on services and memberships, and manage payroll, scheduling, inventory, and sales reporting.

Qualifications

• Experience leading a front desk team and driving sales.
• Ability to coach and motivate a sales team to achieve targets.
• Strong customer service mindset with client-focused approach.
• Experience handling payroll, scheduling, inventory, and sales reporting.
• Flexible with evenings and weekends to support business needs.

Responsibilities

• Run the spa front desk and oversee daily operations.
• Train sales associates and collaborate with spa managers on culture and performance.
• Lead by example in member conversion and selling services, upgrades, and memberships.
• Educate guests on services, products, and memberships to maximize value.
• Monitor sales metrics and contribute to payroll, scheduling, and inventory tasks.

Skills

Front desk management

Sales coaching

Customer service

Payroll

Scheduling

Job description

Benefits:

• Training & development
• Wellness resources
• Employee discounts

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa managementteam, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking ExpertiseHave experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.