Assistant Manager

Hand & Stone Massage and Facial Spa; Northville (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Hand and Stone Massage and Facial Spa seeks a sales-focused Assistant Spa Manager to drive spa operations and lead a front desk team. The role emphasizes client interactions, learning about wellness services, and expanding sales experience within a wellness-focused environment.

You will mentor sales associates, promote memberships and service upgrades, and collaborate with managers to ensure exceptional service while managing front desk tasks and daily administrative duties.

Qualifications

• Experience leading a team at the front desk or in a service environment.
• Strong sales orientation with the ability to coach others.
• Excellent customer service and communication skills.

Responsibilities

• Oversee front desk operations and guest interactions.
• Train and mentor sales associates to drive memberships, upgrades, and services.
• Collaborate with spa managers to build a client- and team-focused culture; handle payroll, scheduling, inventory, and sales reporting.

Skills

Leadership

Sales

Customer Service

Coaching

Training

Admin

Job description

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa managementteam, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking ExpertiseHave experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.