Assistant Manager

Boyd Cru Wines; Savage (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus based on performance

Job summary

Boyd Cru Wines is seeking an Assistant Manager to support the General Manager in daily operations, staff leadership, and delivering a premium customer experience. This role blends hands-on work with administrative leadership, bridging frontline employees and upper management.

The ideal candidate will be proactive, a strong communicator, and capable of coaching, scheduling, and resolving issues quickly. The position requires standing for long periods and flexibility to work evenings, weekends,

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• At least 2+ years in a supervisory or lead role in retail, hospitality, or similar.
• Proficient in Microsoft Word/Excel and POS or project management software.
• Strong verbal and written communication; team motivation and accountability.
• Ability to multitask in a fast-paced environment and manage schedules.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations and ensure efficiency in line with policies.
• Lead, train, and coach staff; manage scheduling and morale.
• Address customer issues promptly and professionally.
• Assist in recruiting, interviewing, and onboarding.
• Monitor KPIs and prepare performance reports.
• Support marketing initiatives and promotional events.

Skills

Leadership

Communication

Problem-Solving

Organization

Integrity

Flexibility

Education

High School Diploma or GED

Bachelor’s degree in Business Administration/ related field

Tools

Microsoft Office Suite (Word, Excel)

POS software

Project Management software

Job description

The Assistant Manager is responsible for supporting the General Manager in overseeing daily operations, leading staff, and ensuring a premium customer experience. This role acts as a bridge between frontline employees and upper management, requiring a balance of operational hands‑on work and administrative leadership. The ideal candidate is a proactive problem‑solver with strong communication skills and a commitment to maintaining high standards of excellence.

Key Responsibilities

1. Operational Oversight

• Supervise daily business operations to ensure efficiency and adherence to company policies.
• Assist in managing inventory levels, ordering supplies, and coordinating with vendors.
• Ensure the facility meets all health, safety, and security regulations.
• Handle opening and closing procedures, including cash handling and reporting.
• Assist in recruiting, interviewing, and training new team members.
• Provide ongoing coaching and feedback to staff to improve performance and morale.
• Create and manage employee schedules to ensure optimal coverage.
• Mediate workplace conflicts and foster a positive, collaborative team culture.
• Lead by example in providing exceptional service to clients/customers.
• Address and resolve customer complaints or escalations promptly and professionally.
• Identify opportunities to improve the customer journey and implement service standards.

4. Financial & Strategic Support

• Monitor sales targets and key performance indicators (KPIs).
• Assist in preparing reports on performance, productivity, and expenses.
• Contribute to the development of strategies to increase revenue and minimize waste.
• Support marketing initiatives and promotional events as needed.

Required Qualifications

• Education: High School Diploma or GED required; Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Experience: 2+ years of experience in a supervisory or lead role within a similar industry (Retail, Hospitality, Corporate, etc.).
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and Point of Sale (POS) or Project Management software.
• Leadership: Ability to motivate a diverse team and hold staff accountable.
• Communication: Strong verbal and written communication skills for interacting with staff, management, and customers.
• Problem‑Solving: Capability to think on your feet and make sound decisions under pressure.
• Organization: Excellent time‑management skills and the ability to multitask in a fast‑paced environment.
• Integrity: High level of ethics and reliability when handling confidential information or financial assets.
• This position may require standing for long periods.
• Flexibility to work evenings, weekends, and holidays as business needs dictate.
• Pay: $20.00–$23.00 per hour
• Quarterly bonus based on performance

Job Type: Full Time

Location: Must reside in Maryland or Washington, DC.