Assistant Manager

Buffalo Wing Factory; Ashburn (VA); On-site; Full time

Job summary

A family-oriented restaurant in Ashburn, Virginia, is seeking an Assistant Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have a background in customer service, strong leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing front- and back-of-house operations, supporting the General Manager, and training team members. The position requires strong interpersonal skills and adaptability to meet changing business needs. Availability for nights, weekends, and holidays is essential.

Qualifications

• Experience in customer service; prior restaurant or hospitality experience preferred.
• Strong interpersonal skills and guest-focused mindset.
• Demonstrated leadership potential to train and motivate team members.

Responsibilities

• Oversee front- and back-of-house operations in the restaurant.
• Assist in ordering, inventory management, and scheduling.
• Support team members to achieve high standards of service.

Skills

Customer service experience

Interpersonal and communication skills

Leadership and mentoring

Organizational skills

Time management

Job description

Description

This position plays a key role in the daily operations of our full-service, family-oriented restaurant, ensuring a welcoming environment and exceptional dining experience for every guest. This position supports the General Manager in overseeing front- and back-of-house operations, with a strong focus on customer service excellence. The ideal candidate is personable, attentive, and proactive in resolving guest concerns, setting the standard for hospitality and professionalism throughout the restaurant.

In addition to guest relations, the Assistant Manager is responsible for assisting with ordering, inventory management, scheduling, and maintaining operational standards. This role requires strong leadership and mentorship skills, as the Assistant Manager helps train, motivate, and support team members to perform at their best. While prior restaurant management experience is preferred, candidates with proven customer service experience and demonstrated leadership ability are encouraged to apply, as on-the-job training and development will be provided.

Requirements

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred
• Availability to work nights, weekends, and holidays as required by restaurant operations
• Strong interpersonal and communication skills with a guest-focused mindset
• Ability to assist with ordering, inventory management, and basic administrative tasks
• Demonstrated leadership potential, including the ability to mentor, train, and motivate team members
• Strong organizational and time-management skills in a fast-paced environment
• Ability to stand for extended periods and perform light lifting as needed
• Reliable, punctual, and adaptable to changing business needs