Assistant Manager

Wollborg Michelson Recruiting; San Francisco (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Wollborg Michelson Recruiting in San Francisco, CA is seeking an Assistant Manager to oversee day-to-day customer service and office operations under the supervision of the Property Manager. You will handle inquiries, process rent payments, maintain resident files, and assist with leasing activities while ensuring compliance with fair housing regulations.

This role emphasizes organization, accuracy in financial tasks, and strong communication with residents and vendors to support a well-run

Qualifications

• Experience in office administration, customer service, or property management.
• Ability to accurately process financial transactions and maintain detailed records.
• Strong communication and interpersonal skills with residents and vendors.
• Knowledge of compliance and fair housing guidelines.

Responsibilities

• Handle daily office administration including phone calls and mail.
• Prepare correspondence and administrative documents.
• Manage resident inquiries, enforce property rules, and coordinate lockouts.
• Process rent payments and other financial transactions with accuracy.
• Support marketing and leasing tasks, review applications, and conduct tours.

Skills

Office administration

Customer service

Property management

Financial transactions

Communication

Tools

Office software

Job description

Assistant Manager Job Summary Under the supervision of the Property Manager, the Assistant Manager ensures efficient day-to-day customer service and office administration. This role involves handling inquiries, processing financial transactions, supporting compliance, and maintaining a well-organized workspace.

Responsibilities

Provide support with daily office administration including handling phone calls, sorting mail, and maintaining organized work areas. Assist in preparing correspondence, newsletters, memos, and other administrative documents. Manage resident inquiries, enforce property rules, and coordinate lockout responses and wellness checks. Process rent payments and other financial transactions, ensuring accuracy and timely bank deposits. Collect timesheets and review payroll in the absence of the Manager. Support compliance by maintaining accurate resident files, completing certifications, and preparing documentation for audits. Assist with marketing and leasing tasks such as reviewing rental applications, conducting unit tours, and verifying applicant information. Maintain adherence to fair housing regulations and property policies.

Requirements

Experience in office administration, customer service, or property management. Strong communication and interpersonal skills to interact effectively with residents and vendors. Ability to accurately process financial transactions and maintain detailed records. Knowledge of compliance, fair housing regulations, and proper documentation procedures. Physical ability to perform tasks such as sitting for extended periods and lifting up to 25 pounds. Basic computer skills for data entry, file management, and use of office software.

Skill

Excellent customer service and administrative capabilities. Strong organizational and time management skills. Effective communication and problem-solving abilities. Proficiency in handling financial transactions and record keeping.

Summary Qualification

Prior experience in property management or a similar administrative role. Familiarity with fair housing guidelines and regulatory compliance. Ability to multitask and work independently in a dynamic environment. Proven track record of maintaining clean, efficient, and organized office operations.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.