Store Manager IV

Goodwill Industries of San Diego County; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a Store Manager to lead daily store operations, drive revenue, ensure safety and compliance, and deliver excellent customer and donor service. You will train and retain staff, manage wage and hour issues, and collaborate with leadership to implement improvement initiatives while maintaining a clean, well merchandised store.

This role may involve relocation within 25 miles of San Diego County and requires five years of related experience, a CA

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• Five years minimum of related experience.
• Proficient with email, internet, Word and Excel.
• Valid CA driver's license and a vehicle.
• Ability to follow policies and ensure safety and loss prevention.

Responsibilities

• Oversee daily store operations and achieve revenue goals.
• Provide excellent customer and donor service and resolve concerns.
• Train, coach, and develop staff and manage wage/hour compliance.
• Monitor store safety, merchandising, pricing, and inventory.
• Collaborate with district leadership on sales and production strategies.
• Support implementation of organizational initiatives.

Skills

Customer service

Leadership

Staff training

Safety compliance

Education

High School Diploma or GED

Associate’s Degree or higher

Tools

Microsoft Word

Microsoft Excel

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Responsible for achieving store revenue goals, daily operations including safety and loss prevention compliance, production/retail operations, customer, and donor satisfaction. Responsible for the overall training, development, retention, wage and hour compliance, and satisfactorily addressing employee relation issues of all store staff. May be required to move locations within a 25 mile radius of San Diego County.

Essential Function Statements

• Responsible for daily store operations, completing required reports, and achieving revenue of the store. Utilizes tools provided and monitor labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilizes critical thinking and strategic vision to ensure revenue goals are met.
• Responsible for maintaining and providing excellent customer service and addressing, investigating, and documenting customer concerns.
• Provides product that meets company pricing and quality standards.
• Analyzes store's performance and collaborate with District Manager on sales/production strategies as needed.
• Investigates, documents and communicates any concerns or on going issues related to the department and provides feedback and resolutions.
• Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations.
• Motivates, trains, coaches, engages and develops staff in a positive work environment to retain employees, increase productivity and achieve departmental goals. Utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff.
• Manages the implementation of organizational initiatives such as 4DX methodology and Kaizen continual improvement.
• Makes recommendations for new hires and termination of employment as needed. Participates in interview process as needed/required.
• Ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations.
• Performs other duties as assigned or needed.

SKILLS AND ABILITIES

Education High School Graduate or General Education Degree (GED) required. Associate’s Degree or higher preferred.
Experience Five years minimum of related experience.
Computer Skills Email, Internet use, Microsoft word and Excel.
Certificates & Licenses Must have a valid CA Driver’s License, proof of insurance and driving record acceptable by Goodwill’s insurance company. Must also have an insured, reliable vehicle.
Other Requirements Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.