Store Manager IV

Goodwill Industries of San Diego County; La Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a Store Operations Leader to manage daily store activities, drive revenue, and maintain safety standards. The role includes training staff, addressing employee relations, and ensuring donor and customer satisfaction.

Candidates should have at least five years of related experience, a GED or high school diploma, and a California driver’s license with valid insurance. Some relocation within a 25-mile radius may be required.

Qualifications

• High School graduate or GED required.
• Five years minimum of related experience.
• Must have a valid CA driver's license, insurance, and driving record acceptable by insurer.

Responsibilities

• Oversee daily store operations and revenue achievement.
• Maintain customer service excellence and address concerns.
• Ensure pricing, quality, and product availability meet standards.
• Analyze performance and coordinate with District Manager on strategies.
• Ensure safety, losses prevention, and regulatory compliance.
• Train, coach, and develop staff to meet goals.

Skills

Customer service

Leadership

Training & development

Cash handling

Education

GED or High School diploma

Associate degree preferred

Tools

Email

Internet

Microsoft Word

Excel

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Responsible for achieving store revenue goals, daily operations including safety and loss prevention compliance, production/retail operations, customer, and donor satisfaction. Responsible for the overall training, development, retention, wage and hour compliance, and satisfactorily addressing employee relation issues of all store staff. May be required to move locations within a 25 mile radius of San Diego County.

Essential Function Statements

• Responsible for daily store operations, completing required reports, and achieving revenue of the store. Utilizes tools provided and monitor labor, store expenses, employee morale, product levels, quality and pricing as well as customer service. Utilizes critical thinking and strategic vision to ensure revenue goals are met.
• Responsible for maintaining and providing excellent customer service and addressing, investigating, and documenting customer concerns.
• Provides product that meets company pricing and quality standards.
• Analyzes store's performance and collaborate with District Manager on sales/production strategies as needed.
• Investigates, documents and communicates any concerns or on going issues related to the department and provides feedback and resolutions.
• Responsible for maintaining store in a safe, clean and well merchandised manner per company standards, policies and procedures and any applicable laws or regulations.
• Motivates, trains, coaches, engages and develops staff in a positive work environment to retain employees, increase productivity and achieve departmental goals. Utilizes performance management tools such as annual evaluations and goal setting conversations to develop staff.
• Manages the implementation of organizational initiatives such as 4DX methodology and Kaizen continual improvement.
• Makes recommendations for new hires and termination of employment as needed. Participates in interview process as needed/required.
• Ensures employment relationship issues are resolved according to organization’s best practices, policies and procedures, organizational culture, core values and in accordance with employment laws and regulations.
• Performs other duties as assigned or needed.

SKILLS AND ABILITIES

Education

High School Graduate or General Education Degree (GED) required. Associate’s Degree or higher preferred.

Experience

Five years minimum of related experience.

Computer Skills

Email, Internet use, Microsoft word and Excel.

Certificates & Licenses

Must have a valid CA Driver’s License, proof of insurance and driving record acceptable by Goodwill’s insurance company. Must also have an insured, reliable vehicle.

Other Requirements

Ability to operate electronic cash register. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.