Assistant Manager

Soft source inc; Oak Park (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Soft source inc is seeking an Assistant Manager to support daily operations, team performance, project execution, and stakeholder needs. The role collaborates with management to optimize processes, monitor KPIs, and ensure goals are achieved in a remote-first environment.

This fully remote position serves the United States and requires strong communication, leadership, and the ability to work with distributed teams. Location flexibility within the US; candidate must be eligible to work in the US.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or related field.
• 2+ years in management, operations, admin, customer service, project coordination, or related.
• Strong leadership, organizational and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office including Excel, Word, PowerPoint, Outlook.
• Ability to analyze information and prepare reports.
• Experience working with remote teams.
• Ability to work independently and meet deadlines.

Responsibilities

• Oversee daily operations and align with departmental goals.
• Coordinate team activities, priorities, and workloads.
• Monitor performance metrics, deadlines, and KPIs.
• Assist with planning and improving business processes.
• Prepare reports and management updates.
• Track projects and follow ups to ensure completion.
• Identify issues and develop solutions with management.
• Support onboarding, training, and performance coaching.
• Coordinate cross-functional activities across departments.
• Contribute to strategic initiatives from senior leadership.

Skills

Team Leadership

Project Coordination

KPI Tracking

Data Analysis

Remote Collaboration

Microsoft Office

Education

Bachelor's degree

Tools

Jira

Asana

Monday.com

Salesforce

Slack

Microsoft Teams

Job description

We are seeking a motivated, organized, and results-driven Assistant Manager to support daily business operations, team performance, project execution, and customer or stakeholder needs. The ideal candidate will work closely with management to coordinate activities, improve processes, monitor performance, and ensure organizational goals are consistently achieved.

This is a fully remote position open to candidates located in the United States.

Key Responsibilities

• Support the Manager in overseeing daily operations and achieving departmental objectives.

• Coordinate team activities, priorities, schedules, and workloads.

• Monitor performance metrics, project deadlines, and operational KPIs.

• Assist with planning, implementing, and improving business processes.

• Serve as a point of contact for employees, clients, customers, and internal stakeholders.

• Prepare reports, presentations, dashboards, and management updates.

• Track projects, deliverables, action items, and follow-ups to ensure timely completion.

• Identify operational issues and work with management to develop effective solutions.

• Assist with employee onboarding, training, coaching, and performance support.

• Coordinate cross-functional activities between operations, sales, finance, technology, and other departments.

• Help maintain company policies, procedures, documentation, and compliance requirements.

• Review data and reports to identify trends, inefficiencies, and opportunities for improvement.

• Assist with budgeting, expense tracking, purchasing, and resource planning as needed.

• Handle escalated customer or employee issues professionally and efficiently.

• Provide coverage for the Manager and assume leadership responsibilities when required.

• Contribute to strategic initiatives and special projects assigned by senior leadership.

Required Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or a related field preferred.

• 2+ years of experience in management, operations, administration, customer service, project coordination, or a related field.

• Strong leadership, organizational, and problem-solving skills.

• Excellent written and verbal communication abilities.

• Strong attention to detail and ability to manage multiple priorities.

• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

• Ability to analyze information, prepare reports, and make data-informed recommendations.

• Strong interpersonal skills and ability to work effectively with remote teams.

• Ability to work independently while maintaining accountability and meeting deadlines.

Preferred Qualifications

• Experience supervising or mentoring employees.

• Experience managing projects or cross-functional initiatives.

• Familiarity with Jira, Asana, Monday.com, Smartsheet, Salesforce, Slack, or Microsoft Teams.

• Experience with KPI reporting, operational dashboards, and performance analysis.

• Knowledge of Agile or other project-management methodologies.

• Experience with process improvement and workflow optimization.

• Previous experience working in a fully remote or distributed organization.

Core Skills

Management & Leadership: Team Coordination, Staff Support, Coaching, Performance Management, Delegation, Conflict Resolution

Operations: Process Improvement, Workflow Management, Resource Planning, KPI Tracking, Operational Reporting

Project Management: Project Coordination, Scheduling, Milestone Tracking, Risk Management, Cross-Functional Collaboration

Business & Analytics: Microsoft Excel, Data Analysis, Reporting, Budget Tracking, Business Operations

Communication: Stakeholder Management, Written Communication, Presentation Skills, Meeting Coordination

Technology: Microsoft Office, Slack, Microsoft Teams, Jira, Asana, Salesforce, Monday.com

Key Performance Indicators

• Achievement of departmental goals and KPIs.

• Timely completion of projects and operational deliverables.

• Team productivity and performance.

• Improved operational efficiency and process quality.

• Stakeholder and customer satisfaction.

• Accuracy and timeliness of reporting and documentation.

Work Environment

This is a remote-first position requiring strong communication, accountability, leadership, and time-management skills. The Assistant Manager will collaborate with distributed teams across the United States and should be comfortable managing priorities, solving problems, and supporting team members in a virtual environment.

Employment Type: Full-Time
Location: Remote United States
Department: Operations / Management
Experience Level: Mid-Level