CONFERENCE OFFICER

City of New York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

City of New York seeks a Principal Administrative Associate to lead MAP Fair Hearing operations within DSS/HRA. The role requires oversight of eligibility decisions, compliance documentation, and staff supervision from 9am to 5pm.

Candidates must meet the NYC Civil Service qualifications for the Principal Administrative Associate title and demonstrate strong administrative, supervisory, and analytical skills in a fast-paced public agency environment.

Qualifications

• Baccalaureate degree with two years of clerical/administrative experience or equivalent.
• Administrative supervisory experience required as described in the criteria.
• Experience handling compliance and regulatory documentation.

Responsibilities

• Identify management indicators to provide MAP data for decision making.
• Authorize and document compliance decisions with regulatory citations.
• Provide rationale for fair hearing decisions and advise on process improvements.
• Prepare recommendations to modify procedures and expedite changes.
• Respond to advocates and legal representatives; assist in resolving inquiries.
• Train staff on compliance and advocate inquiry; assist in staff training.
• Supervise staff adherence to code, timekeeping, and leave policies.
• Manage attendance, timekeeping, and monitor staff performance.
• Oversee workload distribution and case prioritization.
• Coordinate with executive staff, legal teams, and external agencies on cases.

Skills

Administrative experience

Supervisory experience

Time management

Compliance knowledge

Education

Bachelor's degree + 2 years experience

Associate degree + 3 years experience

High school diploma + 4 years experience

Education/experience equivalence

Job description

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINICIPAL AMDINISTRATIVE ASSOCIATE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

DSS/HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and Medical Assistance Program (MAP).

DSS/HRA Fair Hearing Administration / MAP Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings. The selected candidate's duties and responsibilities are:

• Systematically identify management indicators which will supply MAP Administrators and Division Directors with additional statistical data on which to develop priorities, isolate developing problem areas, and streamline their operations as indicated.


• Authorize initiation and completion of all forms which clarify the reasons for any compliance decision and cites Federal, State and City regulations where appropriate.


• Provide administrative rationale and documentation for fair hearing compliance and gives reasons for affirming, amending or reversing previous eligibility decisions made by lower level supervisors in Agency eligibility sections.


• Prepare recommendations and suggestions for modification/improvements within the Compliance Unit procedure forms to implement and expedite these modifications and establishes new or revised procedures incorporating these changes, when needed.


• Respond to advocates and legal representatives of clients inquiring about Fair Hearing cases in all stages of the Fair Hearing process. Assist in resolving cases to avoid Fair Hearings and assign staff to assist in resolving advocate inquiries.


• Train staff as needed in compliance and advocate inquiry, and assist in the development of training for staff.


• Supervise, and ensure adherence to agency code of conduct, Time and leave, policies and procedures


• Manage attendance, timekeeping for assigned staff, and monitor staff performance


• Provide day-to-day oversight of staff handling workload distribution and prioritization.


• Work closely with Management, to ensure all mandated actions are completed in accordance with policy and deadlines, on case status, errors, and ensure corrections are made.


• Coordinate with executive staff, legal teams and external agencies regarding cases status and compliance issues.

Hours/Shift: 9am - 5pm

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in \"1\" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in \"1\" above; or
4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must possess the one year of administrative or supervisory experience as described in \"1\" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in \"1\" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.