Assistant Manager

Frozen Frog Ice Cream llc; Muskego, Northern (WI, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Frozen Frog Ice Cream llc in Muskego, Wisconsin, seeks an experienced supervisor to lead a small, friendly crew in a fast-paced shop.

You will handle opening/closing, cash handling, staff scheduling, and ensure food safety and guest satisfaction. In-house training provided; hourly rate depends on experience.

Qualifications

• Food safety certification required.
• Demonstrated ability to manage and motivate a team of servers.
• Ability to handle customer questions, order issues or problems.
• Clear communication with guests about our standards and experience.
• Provide positive feedback and motivation to staff.
• Schedule numerous employees across diverse shifts.
• Open/Close duties and accurate cash drawer handling.
• Maintain a clean shop, including restrooms, floors, and serving areas.
• Communicate product and inventory quantities with management.

Responsibilities

• Lead and motivate staff in a fast-paced ice cream shop.
• Ensure food safety practices and staff adherence.
• Schedule shifts and manage labor during peak times.
• Handle opening/closing procedures and cash handling.
• Maintain cleanliness and presentation of the shop.
• Communicate inventory needs to management.

Skills

Food safety certification

Team leadership

Customer service

Staff scheduling

Cash handling

Job description

We are a fun customer-focused ice cream shop that is growing. We make the world’s best ice cream. We work hard, we have fun and we are looking for someone to join us.

We strive to make the best product in the world with a strong focus on customer service.

ABOUT YOU

You are an experienced food worker who loves a dynamic, fast-paced work environment. You understand the challenges of staying positive, managing and motivating staff, leading by example and always delivering the goods. Even when incidents occur, you are a total professional and make sure your guests never feel awkward, tense or unhappy.

You are a great communicator. You are a hard worker. You like to laugh and put people at ease.

• Food safety certification. You know and understand how to handle and keep food safe and instruct and remind staff to do the same
• Managing a team of servers, keeping them motivated, focused and busy during slower times
• Dealing with customer questions, order issues or problems
• Communicating clearly to customers what we stand for with a great attitude and a primary focus on their experience
• Communicating with staff, giving them positive feedback, correcting when necessary and motivating them to always do their best
• Scheduling numerous employees while considering their diverse schedules
• Opening/Closing a shop, money handling - drawer counts
• Maintaining a clean shop, bathrooms, floors, serving areas, tables, exteriors
• Communicating product and inventory quantities with management

In-house training will be provided. We are open to your thoughts, techniques and ideas. Starting hours will range from 25 - 30 per week. Hours will increase over time.

Hourly rate will be commensurate with experience.

As a burgeoning, family-run business, the right candidate can get in on the ground floor and grow with us. You are limited only by how far you want to go.