Assistant Manager

Tillys; Massachusetts; On-site; USD 42,000 - 60,000; Full time

Job summary

Tillys in Greater Boston is seeking a proactive Assistant Manager to support daily store operations and leadership. You will help manage scheduling, coaching, and performance while ensuring top-tier customer service, merchandising, and store presentation.

You will partner with the Store Manager on inventory control, loss prevention, opening and closing procedures, and building a welcoming, productive environment for customers and associates.

Qualifications

• Experience in retail or customer-facing roles with strong customer service.
• Supervisory or leadership experience including coaching and delegation.
• Ability to interpret sales metrics and apply merchandising standards.

Responsibilities

• Assist with staff scheduling and performance management.
• Support training and development of team members.
• Monitor and improve customer service, merchandising, and store presentation.
• Partner with Store Manager on inventory control and loss prevention.
• Oversee opening and closing procedures and ensure a safe environment.

Skills

Customer service

Leadership

Inventory management

KPIs interpretation

Time management

Education

High school diploma or equivalent

Job description

Company Description

Tillys is a leading specialty retailer offering casual apparel, footwear, and accessories for people of all ages who embrace an active, social lifestyle. The company features an extensive assortment of iconic global, emerging, and proprietary brands that reflect contemporary streetwear, surf, skate, and lifestyle trends. Headquartered in Irvine, California, Tillys operates more than 250 stores across 33 states, providing growth opportunities in diverse markets. Team members benefit from working in a dynamic retail environment that values creativity, customer experience, and brand culture.

Role Description

The Assistant Manager is a full-time, on-site role located in Greater Boston, responsible for supporting daily store operations and leadership. This role helps oversee staff scheduling, task delegation, and performance, ensuring that customer service, merchandising, and store presentation standards are consistently met. The Assistant Manager assists with training team members, monitoring sales KPIs, and implementing promotional and visual merchandising strategies. Daily responsibilities include partnering with the Store Manager on inventory control, loss prevention, opening and closing procedures, and maintaining a safe, welcoming environment for customers and team members. The role also contributes to a positive workplace culture by modeling company values and providing clear, constructive communication to the team.

Qualifications

• Experience in retail or customer-facing roles, with strong customer service and relationship-building skills.
• Supervisory or leadership experience, including coaching, delegating tasks, and supporting team development.
• Operational skills in areas such as inventory management, cash handling, loss prevention, and basic store administration.
• Ability to interpret and act on sales metrics, KPIs, and merchandising standards to drive store performance.
• Strong communication, problem-solving, and time-management skills, with the ability to prioritize in a fast-paced environment.
• Comfort working on-site, including evenings, weekends, and holidays as needed, and standing for extended periods.
• High school diploma or equivalent; additional education in business, retail management, or a related field is beneficial.
• Interest in casual apparel, footwear, and accessories, and alignment with an active, social lifestyle brand culture.