Assistant Manager

PF Management Group; Laramie (WY); On-site; USD 38,000 - 54,000; Full time

Job summary

PF Management Group is seeking an Assistant Manager to support gym operations and deliver a exceptional “Judgement Free” member experience while helping the club stay financially successful.

You will assist in recruiting, training, scheduling staff, overseeing member services, front desk duties, and coordinating maintenance and supplies, reporting statistics and providing backup support to the Club Manager as needed.

Qualifications

• Excellent customer service skills, preferably in fitness.
• Experience as a Member Service Representative at Planet Fitness or similar gym.
• Strong supervisory, diplomacy and listening abilities.
• Basic computer proficiency (Microsoft Office).
• Energetic, hard-working and proactive attitude.
• Current CPR certification is required.
• High school diploma or GED is required.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Maintain a welcoming atmosphere for members and guests with superior service.
• Provide backup support to Club Manager and assist with staff management.
• Schedule and supervise staff to ensure smooth operations.
• Oversee member services and ensure exceptional customer experience.
• Resolve or escalate employee issues as needed.
• Handle front desk duties: answer phones, check in members, sign up new members, give tours.
• Oversee cleanliness and maintenance of the facility and supplies.
• Track statistics and prepare reports weekly, monthly and annually.

Skills

Customer service

Supervisory skills

Diplomacy

Listening

Microsoft Suite

Problem solving

CPR certification

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

Job Summary

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties And Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferable in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.