General Manager

Planet Fitness; Palm Harbor (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

A leading fitness franchise is seeking a Club Manager in Palm Harbor to oversee gym operations and ensure an exceptional member experience. The role includes recruiting, hiring, training staff, and leading by example in a supportive environment. The ideal candidate will possess superior customer service skills, leadership capabilities, and a high school diploma. Requirements include being 18 years or older and basic computer proficiency. Competitive benefits such as performance bonuses, health insurance, and paid time off are offered.

Qualifications

• Must be 18 years of age or older.
• Current CPR Certification preferred.
• Experience working as an Assistant Manager at Planet Fitness preferred.

Responsibilities

• Recruit, hire, train and develop a high performing staff.
• Create and maintain a welcoming atmosphere for members.
• Schedule staff and ensure all shifts are covered.
• Lead and maintain accountability for direct reports.
• Manage marketing efforts by ensuring staff is trained.

Skills

Superior customer service skills

Leadership

Problem resolution skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Benefits

• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

Staff Management

• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.

Front Desk & Member Operations

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.

Marketing & Finance

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness preferred but not required.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Ability to work 48 hours: Monday - Thursday 9am-7pm and Friday 8am-4pm.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.