Assistant Manager

Planet Fitness - United FP Management, LLC; Delran Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading fitness franchise in Delran Township is seeking an Assistant Manager to oversee gym operations and ensure a superior member experience. The role involves recruiting, hiring, and developing staff members, as well as maintaining a welcoming atmosphere for all. Ideal candidates should have experience in customer service, preferably in the fitness industry, and must be CPR certified. The position demands strong supervisory and communication skills, along with a commitment to creating a friendly environment for members. This is a fantastic opportunity for energetic individuals looking to grow in the fitness sector.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Suite).
• High energy and enthusiasm; CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere for all members and guests.
• Provide backup support to Club Manager.
• Ensure cleanliness and maintenance of facility.
• Ensure staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Perform front desk activities: answer phones, check members in, sign-ups, tours, member requests.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies and tracking budgets.
• Assist in tracking statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.

Skills

Customer service skills

Supervisory skills

Listening skills

Microsoft Suite proficiency

Energetic and enthusiastic

Microsoft Suite

Education

High school diploma/GED equivalent

Tools

Microsoft Suite

Job description

Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Ensure staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Perform front desk related activities: answer phones in a friendly manner and assist callers with a variety of questions; check members into the system; new member sign‑up; take prospective members on tours; facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able occasionally to lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Application Requirements

• Are you willing to complete a background check of felony convictions? *
• Are you at least 18 years or older? *
• Can you work on holidays? *