Assistant Manager

Planet Fitness - United FP Management, LLC; Medford (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A local fitness franchise in Medford, MA is seeking an Assistant Manager to help oversee gym operations and ensure a top-tier member experience. The role involves recruiting and training staff, managing member services, and maintaining facility standards. Ideal candidates possess strong customer service and supervisory skills, with CPR certification and a high school diploma required. Join a vibrant team committed to providing a welcoming atmosphere for all gym members and guests.

Qualifications

• Must possess superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Current CPR Certification required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, and training staff.
• Ensure a welcoming atmosphere for all members.
• Provide backup support to Club Manager.
• Oversee cleanliness and maintenance of the facility.
• Assist in tracking statistics and reports.

Skills

Customer service skills

Supervisory skills

Diplomacy and listening skills

Basic computer proficiency

Enthusiastic and energetic

Education

High school diploma/GED equivalent

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.