Assistant Manager

Planet Fitness - United FP Management, LLC; Anderson (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

A leading fitness franchise is seeking an Assistant Manager to support gym operations and ensure an exceptional member experience. Responsibilities include staff recruitment, training, maintaining a welcoming atmosphere, and overseeing customer service. Ideal candidates will possess superior customer service skills and CPR certification, along with a high school diploma. Join a dynamic team to help maintain the club's success and a judgement-free culture.

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Must be 18 years of age or older.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.

Responsibilities

• Assist in recruiting, hiring, and training staff.
• Maintain a welcoming atmosphere for all members.
• Ensure staff provide superior customer service.
• Oversee cleanliness and maintenance of the facility.
• Conduct new member sign-ups and tours.
• Resolve or escalate employee issues.
• Involve in front desk duties: answer phones, check-ins, tours, member questions.
• Oversee cleanliness and maintenance of facility.
• Assist in ordering supplies within budget.
• Track statistics and generate reports.
• Provide backup when employees are absent.

Skills

Superior customer service skills

Solid supervisory skills

Basic computer proficiency

Energetic and enthusiastic attitude

Education

High school diploma/GED equivalent

Current CPR Certification

Tools

CPR Certification

Job description

Assistant Manager

Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.