Assistant Manager

Summit Hospitality Group; Kansas City (MO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance - company paid

Dental/Vision - employee paid

401K with company match

Paid Time Off

Job summary

Summit Hospitality Group seeks an Assistant Manager to support the General Manager in daily restaurant operations. You will oversee all areas of the restaurant, ensure guest satisfaction, and help manage staff and schedules.

This role requires 2+ years as an assistant manager in a restaurant, proficiency in sanitation, purchasing, and POS systems, and a commitment to company standards and guest service excellence.

Qualifications

• 2+ years of experience as an Assistant Manager at a restaurant.
• Proficient in food planning, purchasing, sanitation, security, and personnel management.
• Ability to handle emergencies and provide timely solutions.
• Familiar with industry best practices and POS/management software.

Responsibilities

• Oversee and manage all areas of the restaurant and make decisions affecting guest service.
• Adhere to company standards to increase sales and minimize costs (food, beverage, labor, supplies).
• Enforce sanitation practices and compliance with laws, policies, and standards.
• Maintain professional restaurant image including cleanliness and appearance standards.
• Ensure positive guest service and address complaints to regain guest loyalty.
• Provide direction to employees on operational issues and procedures.
• Interview hourly employees and assist GM with hiring and employee relations as needed.
• Conduct orientation and oversee training of new hires.
• Prepare staffing plans and schedules to ensure proper coverage for all shifts.
• Order supplies to stock inventory and manage purchasing.
• Maintain safety and sanitation compliance and safe work environment.
• Maintain positive professional relations with coworkers and customers.

Skills

Staff supervision

Guest service

Problem solving

Education

BS in hotel/restaurant management

Tools

MS Office

Restaurant management software

POS systems

Job description

Job purpose

The Summit Hospitality Group Assistant Manager will provide support to the General Manager of the restaurant. The Assistant Manager is responsible for assisting the General Manager in the daily operations of the restaurant.

Duties and Responsibilities

• Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service.
• Adhere to company standards and service levels to increase the sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Provide direction to employees regarding operational procedural issues.
• Interview hourly employees. Work with General Manager on direct hiring, supervision, development and when necessary work with Human Resources on employee relation issues to include disciplinary action up to terminations.
• Conduct orientation and oversee training of new hires.
• Maintain an accurate and up-to date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts. Ensure that schedules are completed and posted in a timely manner.
• Order supplies to stock inventory appropriately
• Comply with and enforce sanitation regulations and safety standards
• Maintain a positive and professional approach with coworkers and customers

Benefits

• Medical Insurance – Company paid (employee portion)
• Dental/Vision (employee paid)
• 401K with company match
• Short Term Disability – Company paid
• Paid Time Off
• Quarterly Comp Card
• Quarterly Bonus Potential

Direct Reports

• General Manager

Travel

• None

Qualifications

• 2+ years of experience as an Assistant Manager at a restaurant
• Proficient in the following dimensions of the restaurant functions: food planning and preparations, purchasing, sanitation, security, company policies and procedures, personnel management, and recordkeeping.
• Accuracy and speed in handling emergency situations and providing solutions
• Familiar with industry's best practices
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• BS degree of science in hotel/restaurant management would be a plus.