Restaurant Assistant Manager

Huddle House; Alabama; On-site; USD 35,000 - 45,000; Full time

Job summary

Huddle House in Alabama is seeking an experienced Assistant Manager to oversee restaurant staff and ensure complete customer satisfaction. This role involves training staff, managing HR functions, and maintaining high standards of cleanliness and service.

Ideal candidates have 2-3 years of restaurant operations experience and are expected to hold a current ServSafe Certification. The Assistant Manager will also create staffing schedules and engage with the community to drive sales.

Qualifications

• 2-3 years of experience in daily restaurant operations.
• Current ServSafe Certification.

Responsibilities

• Ensure customer satisfaction during visits.
• Manage employee relations and HR functions.
• Create staffing schedules and maintain cleanliness.

Skills

Effective communication

Customer satisfaction focus

Leadership

Staff training

Job description

JOB SUMMARY

The Assistant Manager will be responsible for overseeing restaurant staff performance, ensuring each customer is completely satisfied during their dining experience. The incumbent will be responsible for setting an example by placing guests as the highest priority and role modeling exceptional guest service. This person will be expected to spot opportunities to improve the business and effectively communicate with the management team.

RESPONSIBILITIES

• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Meet or exceed budgets while focusing cost of goods sold and EBITDA
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
• Enforce all brands standards, company policies and procedures
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
• Notify the General Manager or District Manager of any hurdles to your success

QUALIFICATIONS

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current ServSafe Certification

OUR VALUES

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun