Assistant Manager

Planet Fitness - United FP Management, LLC; Hayward (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

A leading fitness chain in California is seeking an Assistant Manager to oversee gym operations and ensure an exceptional member experience. Ideal candidates should possess superior customer service skills and relevant experience in the fitness industry. Responsibilities include recruiting and training staff, maintaining a welcoming atmosphere, and overseeing daily operations, including front desk activities. This role requires a high school diploma and the ability to work enthusiastically in a team environment. Compensation ranges from $20.00 to $23.00 per hour.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Hard working, enthusiastic, and energetic.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Maintain a welcoming atmosphere for all members and guests.
• Provide backup support to Club Manager.
• Ensure staff provides a superior customer experience.
• Participate in all front-desk activities.

Skills

Customer service skills

Supervisory skills

Diplomacy skills

Listening skills

Computer proficiency

Education

High school diploma/GED

Job description

Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer‑service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front‑desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications and Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals during shift.

Compensation: $20.00 – $23.00 per hour