Assistant Manager

Planet Fitness; Somerdale (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness in Somerdale, NJ seeks an Assistant Manager to help oversee gym operations and ensure a high-quality, judgement-free member experience while driving financial success.

You will assist in staffing, member services, tours, sign-ups and front desk duties, with a focus on service excellence and smooth club operations. Prior Planet Fitness experience is a plus; CPR certification is required. This role involves coordinating schedules and supporting the Club Manager.

Qualifications

• Superior customer service skills preferred in fitness or retail.
• Experience supervising a team.
• Strong problem resolution and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18+ and have HS diploma or GED.

Responsibilities

• Assist in recruiting, hiring and developing staff.
• Maintain welcoming atmosphere and high customer service standards.
• Provide backup support to Club Manager and schedule staff.
• Oversee front desk operations: check-ins, tours and member sign-ups.
• Resolve employee issues and escalate when needed.
• Assist in maintaining cleanliness and facility upkeep.
• Assist in ordering supplies and tracking budgets.
• Monitor weekly, monthly and annual statistics.
• Provide coverage for absent employees.

Skills

Customer service

Staff supervision

Diplomacy

Communication

Problem solving

Education

High school diploma

CPR Certification

Tools

Microsoft Suite

Job description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.