Assistant Manager

Satellite-Management-Co; Colton (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Telehealth

401(k) match 4%

Paid holidays

PTO 10 days/yr

Job summary

Satellite Management in Colton, CA is seeking an Assistant Community Manager to support the Community Manager in overseeing daily operations and financials of the property. The role emphasizes leadership, customer focus, and multitasking across rent collection, maintenance coordination, and reporting.

The position requires a high school diploma, 3+ years in residential property management, and proficiency with common software.

Qualifications

• High School Diploma or equivalent required.
• Minimum three years of related experience in residential property management preferred.
• Experience with Yardi Voyager is a plus.
• Proficient with computers, Windows, Word, Excel, PowerPoint, Internet and email.

Responsibilities

• Ensure rents are collected when due and posted timely; issue notices as needed.
• Close out month with delinquency level set by Community Manager.
• Coordinate with maintenance and make-ready staff for timely reconditioning of apartments after move-out.
• Accurately complete monthly pre-close and close out process; make corrections as needed.
• Assist in renewal and resident retention programs; distribute and follow up on notices.

Skills

Customer service

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Job description

• EEO Class: Administrative Support Workers
• Hourly Rate: $21.00 to $25.00

Join our D.R.I.V.E.N Team at Satellite Management!

At Satellite Management, we recognize that our associates are the foundation of our success. We are committed to delivering outstanding services to our customers while fostering an environment that encourages growth and opportunity. Our Apartment Community in Colton is currently seeking a talented Assistant Manager to be part of our dynamic team. If you are looking for a rewarding career with a company that values your contributions, we invite you to apply and help us drive excellence together!

Pay Scale: $21.00 - $25.00

Benefits Include:

• Medical – Blue Cross and Kaiser Permanente Offered, Dental, Vision, including Telehealth support
• Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
• Option of Health Savings Account (HSA), and Flexible Spending Accounts (FSA)
• PTO Program (10 days, annual accrual)
• 7 Company Paid Holidays
• Employee Assistance Program (EAP)
• 401(k) match program 4%
• Annual compensation review

Development

• Professional development and training opportunities
• Cross training opportunities
• Tuition reimbursement for courses related to real estate licensing for selected positions
• Annual performance reviews

The Assistant Community Manager works with the Community Manager to oversee the operational and financial aspects of a property. The Assistant Community Manager assists the Community Manager in the oversight of the community providing the necessary leadership, guidance and motivation to ensure a positive working environment and quality community living and manages the process of rent collection, maintenance, delinquency, and other accounting responsibilities as needed. Successful Assistant Community Managers will have proven ability to multitask and analytical and time management skills and be customer focused.

Primary Duties and Responsibilities:

• Ensure that all rents are collected when due, and posted in a timely manner, issue appropriate notices when necessary (late payments, eviction notices, returned check notifications, etc.)
• Close out month with delinquency level no higher than indicated by the Community Manager of the community
• Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements
• Accurately complete monthly pre-close and close out process and make necessary corrections
• Assist in oversight of renewal and resident retention program, distribute and follow-up on renewal notices
• Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines
• Performs duties of a Leasing Professional when directed and/or required
• Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance
• Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines
• Maintains a professional, friendly, and inviting atmosphere at the community
• Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data
• Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups
• Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards
• Works with colleagues and Community Manager to develop and implement sales and marketing strategies
• Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues
• Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home
• Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction
• Attends work as scheduled to support the ongoing success of the company
• Other duties, responsibilities and special projects as assigned

Qualifications:

• High School Diploma or equivalent required
• Minimum three years of related experience, experience in residential property management preferred
• Previous experience with Yardi Voyager system a plus
• Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications