Assistant Manager

FashionUnited; Buffalo (NY); On-site; USD 2,686,320 - 3,354,456; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) with company matching

Medical, dental, prescription, vision,

Paid time off

Holiday schedule flexibility

Job summary

J.Crew is seeking an Assistant Manager to join our leadership team, driving profitability through customer connections, brand loyalty, and community engagement. You will coach the sales team and collaborate with leadership to adapt strategies for business success and operational support.

You will oversee divisions such as Visual Merchandising, Operations, HR, and Selling, manage store operations and systems, and assist with recruiting and development as needed.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Strong focus on customer service, teamwork, and flexibility.
• Ability to stay current with fashion trends and brand standards.

Responsibilities

• Support Store Director and Manager to influence profitability and brand cohesion.
• Own divisions such as Visual Merchandising, Operations, HR, and Service & Selling.
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training, and development as needed.
• Collaborate with leadership to create a collaborative working environment.
• Lead product knowledge sessions to enhance customer connections.

Skills

Retail management

Job description

Job Summary

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with leadership to adapt strategies for business success and operational support.

What You’ll Do

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with the Store Director and Associate Store Manager to create a collaborative working environment for all associates.
• Ensure the team is on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to enhance authentic customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor as required.

Who You Are

• Have 1–2 years of retail management experience with a similar scope.
• Be passionately supportive of our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds (18 kilos).

Some Perks and Benefits

Hourly Range: $19.50 - $24.35

Part‑Time

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage

Full‑Time

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive paid time off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits.

Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

We are deeply committed to diversity, equity, and inclusion and affirmatively provide equal opportunity to all associates and qualified applicants regardless of race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.