Assistant Manager

Madewell Stores Madewell, Inc.; Muskogee (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

401(k) matching

Health insurance

Paid time off

Job summary

J.Crew Group in Muskogee, OK is seeking an Assistant Manager to join the store leadership team. You will drive profitability through customer connections, brand loyalty and community engagement while coaching the sales team for peak performance.

You will support leadership, own divisions (merchandising, operations, HR, service), manage systems, and assist with recruiting and training to exceed goals with exceptional service.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Strong customer service orientation and leadership skills.
• Ability to coach and develop sales associates.

Responsibilities

• Support store leadership to drive profitability and connect the brand to customers.
• Own your division (visual merchandising, operations, HR, service and selling).
• Manage store operations and systems with accountability.
• Assist recruiting, training and development.
• Foster a collaborative environment for all staff.
• Drive team to exceed goals and deliver top customer service.
• Lead product knowledge sessions to boost customer connection.
• Develop community engagement and loyalty events.
• Step into multiple sales floor roles as needed.

Skills

Retail management

Job description

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance and collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training and development efforts, if needed.
• Partner to create a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must be able to bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Benefits

• Competitive base pay and bonus programs (part‑time or full‑time).
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Entertainment, travel, fitness and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance (full‑time).
• Paid Time Off (PTO) plan, including paid holidays (full‑time).

Equal Opportunity Employer

J.Crew Group is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We are deeply committed to our Diversity, Equity and Inclusion efforts and warmly welcome applicants of all backgrounds.

Discrimination & Harassment Policy

Discrimination, harassment and intimidation have no place in our offices, stores, or distribution and call centers. We will not tolerate it in any form. Any behavior or act that violates this policy will result in disciplinary action up to and including termination.