Assistant Manager

Madewell Stores Madewell, Inc.; Burlington (MA); On-site; USD 26,863 - 33,544; Part time

Benefits offered by this job

Up to 60% discount on branded products

Competitive base pay and bonus programs

401(k) plan with company matching donations

Job summary

Madewell Stores Madewell, Inc. seeks an Assistant Manager to join their Burlington, MA team. In this leadership role, you will drive store profitability through genuine customer connections and community engagement.

Your responsibilities include supporting the Store Director, managing operations, and providing team coaching. Ideal candidates have 1-2 years of retail management experience and a passion for our brand.

This position offers competitive pay, discounts on MDWL products, and a commitment to diversity and inclusion.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Support the Store Director & Associate Store Manager in driving business results.
• Own a division of responsibility, including Visual Merchandising and Operations.
• Manage store operations and ensure accountability.
• Assist with recruiting and training efforts.
• Provide best-in-class customer service.

Skills

Retail management experience

Strong problem-solving skills

Customer service excellence

Fashion trend awareness

Job description

Job Summary

As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You’ll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Qualifications

• 1‑2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Benefits

• Part‑Time: Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations and medical and prescription coverage.
• Full‑Time: Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
• Competitive Paid Time Off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations and medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

Equal Employment Opportunity

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Hourly Range: $19.50 - $24.35. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors.