Assistant Manager

Workstream; Bensalem Township (Bucks County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Flexible scheduling

401(k) matching

Paid Training

Scholarship opportunities

Job summary

Workstream is seeking an Assistant Manager to lead operations at the Neshaminy Chick-fil-A. This role emphasizes strong leadership, excellent customer service, and team development. The Assistant Manager works closely with senior leaders, overseeing daily operations, mentoring team members, and prioritizing guest satisfaction. Candidates should have previous experience in management or as a shift lead and a commitment to Chick-fil-A's core values. The position offers both full-time and part-time opportunities, along with benefits like medical insurance and flexible scheduling.

Qualifications

• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is required.
• Ability to manage team member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.

Responsibilities

• Participate in daily operations in a high-volume restaurant.
• Offer respectful response to guests’ needs.
• Assist in training new hires and leading shifts.

Skills

Strong people skills

Attention to detail

Customer service

Ability to work in a fast-paced environment

Job description

A Assistant Manager is the second level of leadership at the Neshaminy Chick‑fil‑A. An Assistant Manager consistently demonstrates our core values, embraces the Chick‑fil‑A culture, and performs with excellence and consistency each and every day. They have a passion for people and serving others, a strong character, take initiative, and work with a sense of urgency at all times. The management team works side by side with senior leadership to execute daily operations and keep team members accountable for every component of Operational Excellence and our Recipe for Service. Their main focus is prioritizing guests’ needs while exhibiting Chick‑fil‑A’s core value of hospitality, completing tasks so that the restaurant runs effectively, and coaching/developing team members. The management team leads by example and sets the tone that others will follow.

Position Type

• Full‑time and Part‑time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and senior leadership
• Intentional growth and development to help you reach your professional goals
• Medical, Dental, and Vision insurance
• Life insurance
• 401(k) matching
• Paid Training
• Scholarship opportunities
• Competitive pay
• Plus more

Team Leader Responsibilities

• Participating operationally in day‑to‑day activities in a high‑volume, fast‑paced restaurant
• Offering an immediate and respectful response to guests’ needs
• Assisting in training new hires, setting the tone for a shift, and acting as a role model for the team
• Being a friendly, encouraging team player
• Opening and/or closing, leading shifts, and acting as a key holder
• Counting drawers and finalizing the day
• Exhibiting excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Strong attention to detail
• Ability to work in a fast‑paced environment
• Strong people skills and a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or assistant manager is required

Expectations

• Executing shift plans and/or providing support to the manager overseeing the shift
• Assigning team member and team leader positions
• Assigning breaks
• Opening and closing the restaurant
• Cash handling and cash management tasks and responsibilities
• Training and coaching new and current team members and team leaders
• Addressing and resolving guest complaints
• Prioritizing food safety and ensuring all team members follow Chick‑fil‑A policies and procedures
• Acting as a responsible steward of resources and equipment
• Contributing to achieving team business goals set by the director and/or operator
• Serving as a role model, aligning with Chick‑fil‑A’s vision, mission, and core values
• Working safely and with a sense of urgency at all times
• Prioritizing and multitasking as needed
• Other duties as assigned