Assistant Manager

Ontario Trillium Foundation; Beaumont (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager to oversee daily operations, supervise staff, and handle escalated customer support. The role focuses on maintaining smooth workflow, coordinating meetings, and sustaining positive relationships with customers and employees.

The position requires strong leadership, excellent communication, and the ability to make quick decisions in a fast-paced environment. This on-site role offers opportunities for growth within the team.

Qualifications

• Excellent verbal communication and the ability to convey important information clearly
• Strong leadership and initiative
• Excellent delegator and mediator
• People person with excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal-oriented and organized
• Strong attention to detail and ability to multitask
• Confident, proactive and willing to take on workplace challenges
• Great listening skills and ability to take direction from higher-level positions
• Likable and able to motivate others

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager in times of absence; make executive decisions, hold meetings and provide accountability.

Skills

Leadership

Customer service

Verbal communication

Decision making

Time management

Multitasking

Staff supervision

Budgeting

Problem solving

Interpersonal skills

Job description

We are looking for an assistant manager to join our team! Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.

Assistant Manager Duties and Responsibilities

While there are many duties and responsibilities for an Assistant Manager, some include:

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Assistant Manager Skill and Qualification:

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Strong leadership and initiative
• Excellent delegator and mediator
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal-oriented, and organized
• Strong attention to detail and ability to multitask
• Confident, proactive, and willing to take on workplace challenges
• Great listening skills and ability to take direction from individuals in higher-level positions
• Likable by most and able to motivate others

Physical Requirements

• Must be able to stand and walk for extended periods throughout the shift.
• Must be mobile and be able to move throughout all areas of the restaurant.
• Must be able to lift, carry, push, or pull up to 30 pounds.
• Must be able to bend, reach, stoop, and climb as needed.
• Ability to work in a fast-paced, high-volume restaurant environment.