Assistant Manager Job Description
As the Assistant Manager, you will be responsible for the day‑to‑day operations and meet all restaurant standards, including customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and sales growth. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience. The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.
Essential Functions
- Shift management – ensure that shift managers and team members complete their tasks, and participate in scheduling shifts and deployment of team.
- Customer service – ensure that customers have a positive dining experience and provide support in escalated situations.
- Employee management – supervise employees, develop and train new hires, ensure consistent excellent service, and address performance issues.
- Food safety – ensure that the restaurant is a safe place for employees and customers, and create a strong food safety environment.
- Inventory management – manage inventory and monitor the effective execution of company policies.
- Financial accountability – optimize profit and control costs.
Qualifications
Job Requirements:
- High School Diploma or GED
- 2‑4 years supervisory experience in a fast food, quick service restaurant, food service, or retail environment, including Profit and Loss responsibility
- Basic personal computer literacy
- Must pass background check criteria and drug test
- Must have reliable transportation
- Able to tolerate standing, walking, and lifting up to 50 lbs.